When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At Integrated Technology Systems, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today. 646-601-6850

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      • Who Are We?
      • Our Difference
      • It's A Secret!
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Integrated Technology Systems understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied customers!

      About Integrated Technology Systems
       

      We are not your typical business, We are your business partners

      We live by the idea that your business needs come first, so much so that our CEO Michael Coopersmith has written a letter for you to read showing just how dedicated our team is to not only solving problems but your success!

      Read More
      Our Difference
       
      It's a Secret

      Shhh, don't tell anyone we told you!

      WARNING: We are about to let you in on a secret about how most computer companies really make their money! We will cover the three main types of IT companies and what you can expect out of them.

      Discover What It Is!
       

      Refer A Friend To Integrated Technology Systems!

      Do you know someone who you think my benefit from our services? Let us know and we will get in touch with them!

      Read More
      Refer a Friend
       

      What Our Clients Say

      • Fast Network Assistance in Short Notice!
        Amber Partners

        We engaged Integrated Technology Systems with very short notice to facilitate cabling our new office space, assisting with the technology move and getting our network up and running. I was extremely pleased with the outcome, The ITS team is very knowledgeable, communicative, transparent, systematic, efficient and friendly.

      • Voice and Data Cabling Expertise in ITS
        SCHULMAN, BLITZ & WILLIAMSON, LLP

        ITS recommended a VOIP phone system and put us in touch with a top notch VOIP provider. Before we moved into the new office, ITS wired the entire space with voice and data cabling and worked with our internet service provider and telephone company to coordinate the installations.

        Information technology and telecommunications are the backbone of any business, and you would be doing yourself a huge disservice not make use of the expertise that ITS has to offer.

      Latest Blogs

      Tip of the Week: How to Prevent Windows 10 From Restarting While You’re Working

      In the fall of 2016, Microsoft issued an Anniversary Update to the Windows 10 OS. With this update, Microsoft included a new feature called “Active Hours.” Active Hours was created to let users specify the times when they’re more likely to be using their computers. In order to set up an Active Hours restart schedule, ensure that your computer has the Anniversary update installed (check your PC settings to see if it has already present). If you need help installing Windows 10 Anniversary, you can download this Update Assistant on Microsoft’s website: https://www.microsoft.com/en-us/windows/features.

      After Windows 10 Anniversary is properly installed, follow these steps to setup Active Hours on your PC:

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      1. Click on the Start menu and then the Settings. As a shortcut, you can also use Windows key + i on your keyboard.
      2. Next, select Update & Security.
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      3. Under the Windows Update tab, which will show up automatically, you’ll see a link to Change active hours. Click that.
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      4. From there, you can set your active hours (note: time lengths exceeding 12 hours will be marked as invalid).
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      5. Click Save to confirm your changes.

      Now your PC will not install updates during those specified hours. But again, at most, you’re only covered for a 12-hour period. So, what about those times when you need to pull an all-nighter to complete a project? Not only can Windows 10 updates interrupt your productivity, they can also take a long time to install. To further prevent unwanted installations and restarts, you can also adjust your restart settings.

      To change your restart settings, you’ll need to stay in the Update & Security section of your PC settings. Next:

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      1. Click on Restart options, which is located under Change active hours.
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      2. Turn the feature On.
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      3. Next, set the day and time when you’d like Windows to finish installing updates. There is no need to save anything. As long as the switch is set to On, you’re all set.
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      If you find that the On/Off switch is grayed out and you aren’t able to adjust it, this means that there are no new updates available at that time. In other words, you won’t have to worry about updates finishing up and forcing your PC to restart. Be sure to keep an eye on your restart options if you are planning to burn the candle at both ends.

      There you have it. Windows 10 will no longer be able to bully you into halting your productivity. For more tips on how to avoid downtime for your hardware, give Integrated Technology Systems a call at 212-750-5420 .

      Learn More

      Your Plate is Full Enough. Updating Software Shouldn’t Be on It

      There’s no way around the importance of implementing software updates, no matter how hard you look for it. In terms of preventing threats from taking advantage of existing vulnerabilities in your software, applying patches is one of the best countermeasures that you can take. You want to make sure that you are taking a calculated approach to your updates so as to make sure there are no cut corners or mistakes being made.

      Having a Maintenance Routine is Crucial
      From a break-fix IT standpoint, your business will only get much-needed software updates when something goes wrong with your IT infrastructure. This is counterproductive, as you want software patches and security updates to be installed as soon as possible, following their release. Plus, it’s just bad business for a break-fix IT company to do something for you that would keep your technology from working properly. After all, their entire business model relies on your technology not working as intended, so why would they go out of their way to update your software?

      Having someone be in charge of implementing software updates is the best way to make sure that this task actually happens. This also presents another important question: do you have employees who have time to do all of this? Keep in mind that software updates need to be done in a timely manner, and it’s likely that they will need to be performed after-hours, so as not to disturb daily operations.

      So… How Do You Do It?
      For organizations that have an in-house IT department, the responsibility of software updates will usually fall to their technicians. Considering how many things can go wrong if this doesn’t go according to plan, you want to make sure that this process is only handled by professionals. For businesses that don’t have the technical know-how, managed service providers allow for outsourced maintenance--including the remote implementation of security patches and updates. This means that you don’t have to use your company’s time and resources to implement software updates, allowing you to focus on keeping operations running.

      Even businesses that do have an internal IT department can benefit from a remote monitoring and management solution. If you find that your IT staff is overworked and they don’t have time for mundane, time-consuming tasks like applying updates, Integrated Technology Systems can provide co-managed IT care to help your team. While your IT staff is busy innovating, we can take care of the tasks that nobody really wants to do, like issuing software updates to all workstations on your network.

      Besides updating your workstations, other available updates for your technology can also be handled relatively easily by our team. Here are a few examples that you’ll want to keep in mind as you decide how you want to implement your software updates.

      • Operating systems: Remember the fiasco from a couple years ago when Microsoft stopped supporting its popular operating system, Windows XP? This is what can happen if you don’t routinely update your operating systems. You’ll no longer receive security updates and you’ll put your company’s sensitive data in jeopardy.
      • Legacy applications: When you rely on mission-critical software, you might be hesitant to implement patches or upgrade the software. Therefore, you need the assistance of technical experts who can help you either move away from legacy applications or install updates in a way that won’t cause downtime.
      • Hardware quality: Thinking beyond just software, your hardware needs regular attention as well, if you want to make sure operations aren’t hindered by unnecessary downtime. Hardware refreshes should be considered in tandem with your software updates, as there’s no reason to update the operating system on a failing piece of hardware when you can kill two birds with one stone by simply ordering a new workstation.

      Does all of this sound intimidating? Reach out to Integrated Technology Systems and you’ll never have to worry about software updates again. To learn more about what we can do for your SMB, reach out to us at 212-750-5420 .

      Learn More

      The Difference Between a Satisfied Employee vs a Loyal Employee is Huge

      Dr. John Fleming of Gallup conducted a survey that shows as much. He suspected that customer loyalty to a specific brand, product, person, or company was the result of an emotional attachment. To go the extra distance and get someone from being satisfied to loyal, the same general formula can be applied. According to Jay Forte of REWORK, the formula works like this:

      • If we don’t get it right, we create a dissatisfied customer. These customers don’t return.
      • If we get it right (deliver the service or product as expected), then we create a satisfied customer. These customers may return.
      • If we get it right and do something more (something that creates an emotional connection), then we create a loyal customer. These customers not only return, but they become brand evangelists.

      If you consider why you’re loyal to the brands that you are, this makes a whole lot of sense. The formula predicts that this “conversion” from being a normal customer to a loyal customer is the result of getting more than what was expected from a brand in the first place. In other words, exceeding expectations is the key to taking satisfied customers and turning them into loyal, lifelong customers.

      Now, let’s return to the original question; how can you turn a normal employee who is satisfied with their role in your organization, into a driven worker who wants to help your business succeed not just for its own sake, but for their own. One way you can bridge this emotional connection is by providing your employees with not just working technology, but top-notch technology.

      • Not getting it right: Imagine that you are an employee at a growing organization who is stuck using a lackluster workstation prone to freezing. You would quickly grow frustrated and imagine that management doesn’t care that your job performance depends on their technology working properly.
      • Getting it right: Now imagine that you’ve been given technology that works properly and keeps downtime to a minimum. Your major points of contention are taken care so you can perform your job adequately. These types of scenarios might allow for good work, but certainly not exceptional work.
      • Exceeding expectations: What if you were not only provided with working technology, but management also listened to your preferences and made sure that everyone was using technology that they were comfortable with? What if employees could use their own devices for work purposes? For many users, this is what is meant by going above and beyond.

      What it comes down to is providing employees a good reason to stick around, as it would be a shame for good employees to leave if management can’t offer them emotional investment in their work. Similarly, it would be a shame if your technology were to break down if you don’t make time to take care of it. This is something that you don’t have to worry about; or, rather, you shouldn’t have to. After all, Integrated Technology Systems is here to help.

      We believe that if we can provide great IT support, we can help your business improve and exceed even your own expectations. To learn more, reach out to us at 212-750-5420 .

      Learn More

      Know someone who would benefit from Integrated Technology Systems? Let us know!

      Latest Blog Entry

      How many times has this happened to you: you’ve walked back to your home or work PC after taking a break, only to find that Windows 10 installed new updates and automatically restarted? Thanks to Windows 10’s notoriously aggressive update behavior, any work that wasn’t saved...

      Latest News

      Integrated Technology Systems launches new website!

      Integrated Technology Systems is proud to announce the launch of our new website at www.itsnyc.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

      Read more ...

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