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We are a CLOUD FIRST company – as a Microsoft Partner and a leader in small business cloud technologies, we assess your unique challenges and architect the best cloud or hybrid environment to meet your evolving business needs. Our streamlined and flexible cloud solutions give users a consistent, secure experience for accessing company data from anywhere – meeting all regulatory compliance (NIST, HIPAA, SOX) and eliminating the security vulnerabilities of VPNs. We know these solutions as experts and as consumers; we deploy them for our own company and staff.

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Cybersecurity is the backbone of our practice – and we continually refine our client security offerings as the cyber landscape evolves. We take a multi-layered approach to protecting your data and minimizing intrusions, including training your staff (your #1 vulnerability!), developing company policies and implementing mobile device management. We also assist our clients with 3^rd party audits and their stringent requirements related to their industry needs.

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Built-in Business Continuity – ITS NYC’s robust cloud solutions remove your IT infrastructure’s dependence on your office. You will never have your entire company down because of server failure, power issues, lack of office access or disasters. In the event of any kind of crisis, our business continuity plans and disaster recovery options get your business back up and running quickly.

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Customizable VOIP Solutions – will reach you wherever you are; calls can be transferred smoothly within the office, to a softphone at home, or to your mobile device. When your staff is working remotely some or much of the time, seamless voice communication keeps your company productive and inspires confidence with your clients and business partners. With optional feature sets, reporting capabilities, vendor agnostic phones and integration into CRMs, we have options to fit your business.

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Predictable Pricing Plans – we have comprehensive support contracts with clear, transparent pricing and after-hour/weekend coverage; there are no hidden fees. Any projects or equipment purchases are quoted in advance and must be pre-approved by the client, so no surprises.

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Fast Information Flow – Your calls are answered by our dedicated dispatchers, your tickets are triaged within minutes and we provide regular communication updates for resolution. We want lots of client feedback, so in addition to client meetings to discuss your technology performance and your goals, we survey our clients after every incoming service ticket, and we steadily score between 98 and 100%.

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Proactive and Process-Driven Efficiencies – ITS NYC has developed proven processes to proactively manage, monitor, and maintain your technology infrastructure, negating day-to-day issues and delivering consistent network uptime. We fix technical issues if they arise; our specialty is preventing them in the first place. Our dedicated documentation platform gives clients a seamless customer experience working with any engineer on the ITS NYC team.

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Local Support and Global Reach – most of our clients have a location in the ITS NYC New York tri-state area; with our support technologies and partner networks we have extended our services to client offices across the country and to overseas locations, even continuing to support clients who have relocated from this area.

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