outsourcing it servicesFor a business to succeed, adaptability and making intelligent decisions are essential. Outsourcing, and especially IT services, is a proven option for owners of businesses. Businesses of all sizes can benefit from collaborating with IT professionals to grow and remain competitive.

Outsourcing is on the Rise

In particular, outsourcing is becoming more popular for IT services and support. Businesses worldwide will spend $700 billion on outsourced services by 2022. IT outsourcing is expected to be $519 billion this year. Outsourcing is a popular business practice that has many advantages for companies who adopt it.

Benefits to Business Owners

Cost Savings: Outsourcing IT Services can reduce costs for your business. Outsourcing is said to be a major advantage by 63% of businesses.

Expert Help: You can access professionals with the skills you need that may not be in your area. In the U.S., 66% outsourcing businesses have atleast one department that relies on outsourced work.

Better Efficiency: Outsourcing helps your business run smoothly, and allows you to focus on the most important business functions. A global outsourcing survey found that 65% of companies were able to focus more on critical tasks by outsourcing.

Flexibility: You can easily adapt your business operations by outsourcing your IT services. This flexibility allows you to adapt to new situations and opportunities.

Scalability: It is easier to grow and manage your business with outsourcing.

Access to New Technology: You can get the latest technology for your business with minimal investment by outsourcing.

Tips for Successful Outsourcing

Consider these tips to get the most out of your IT outsourcing services:

  • Clarify what you want and expect from your provider.
  • Choose a reputable provider who has a proven track record in your field.
  • Keep in regular contact with your provider.
  • Give them feedback on how they are doing and keep an eye out for their progress.
  • Examples of outsourcing and their types

You can outsource your business in a variety of ways.

outsource cloud serevicesOnshore outsourcing is the process of outsourcing to a company within the same country. U.S. companies, for example, outsource software development to Silicon Valley-based firms. Companies will outsource managed IT services to companies such as Integrated Technology Systems. Even companies with an in-house IT department can benefit from co-managed IT services.

Nearshore outsourcing is the process of outsourcing to a service provider located in a country nearby. Some U.S. companies, for example, outsource their call centers to companies in Canada and Mexico.

Offshore outsourcing is the process of outsourcing to a service provider located in another country. Retail companies can outsource their manufacturing to firms in China or Vietnam. Not recommended.

Increase Your Profits With Outsourcing

Businesses of any size can benefit from outsourcing IT services. Cost savings, expert assistance, and new technology can all help your business to grow and innovate.

You can make an informed decision on outsourcing by considering the benefits and following these tips. You can use outsourcing as a way to grow your business and keep up with the competition if you find the right provider.

FAQ IT outsourcingQuestions to ask before outsourcing IT functions:

  1. What specific IT services do you plan to outsource?

This question helps to identify the specific areas of IT services that the company intends to outsource. It could be software development, network management, cybersecurity, helpdesk support, or any other IT-related function.

  1. What are the main reasons for considering outsourcing IT services?

The reasons for outsourcing IT services may vary, but common reasons include cost savings, access to specialized expertise, increased efficiency, scalability, and focusing on core business functions.

  1. What are your company's security and data protection requirements?

This question is crucial to understand the security and data protection needs of the company. It helps ensure that the chosen outsourcing provider aligns with the company's security policies, follows best practices, and complies with relevant regulations such as GDPR or HIPAA.

  1. What level of control and visibility do you require over the outsourced IT services?

Some companies prefer a high level of control and visibility over their outsourced IT services, while others are comfortable with a more hands-off approach. Clarifying this helps in selecting an outsourcing provider that aligns with the company's preferred level of control and transparency.

  1. What is your budget for outsourcing IT services?

Determining the budget for outsourcing IT services is essential to evaluate the financial feasibility and identify potential providers that can offer services within the specified budget.

  1. Have you evaluated the potential outsourcing providers' experience and expertise?

It is crucial to assess the experience and expertise of potential outsourcing providers. This includes reviewing their track record, client testimonials, industry certifications, and case studies to ensure they have the necessary skills and knowledge to deliver the required IT services.

  1. How do you plan to manage the transition and ensure a smooth handover?

Transitioning IT services to an outsourcing provider requires careful planning. Discussing the transition strategy, including knowledge transfer, change management, and communication processes, helps ensure a smooth handover without disruption to business operations.

  1. What is the expected service level agreement (SLA) and performance metrics?

Defining clear service level agreements and performance metrics is crucial for measuring the effectiveness and success of the outsourced IT services. It helps set expectations regarding response times, uptime, resolution times, and overall service quality.

  1. How will you ensure effective communication and collaboration with the outsourcing provider?

Establishing effective communication channels and collaboration processes is essential to ensure a productive relationship with the outsourcing provider. This includes defining communication protocols, escalation procedures, and regular reporting mechanisms.

  1. What is your contingency plan in case the outsourcing arrangement doesn't meet expectations?

It's important to have a contingency plan in case the outsourcing arrangement doesn't meet expectations. Discussing potential exit strategies, contractual terms, and any termination clauses helps mitigate risks and provides a backup plan if needed.


In today's world outsourcing IT services such as data security, employee security training and network security is imperative regardless of the size of your company. Integrated Technology Systems is an onshore outsourcing company you can trust. Call us today to discuss you specific plans.

Integrated Technology Systems
6 East 45th Street, Suite 400
New York, NY 10017